NACM Annual Conference: Mind the Gap: The Power of Active Engagement

22 July - 26 July Hilton Atlanta

Schedule

  • 22 July
  • 23 July
  • 24 July
  • 25 July
  • 26 July

Joint Technology Committee (JTC) Meeting ~ by invitation

08:00 AM 05:00 PM

ICM Fellows Leadership Seminar

08:30 AM 04:30 PM

Conference Registration and Information

01:00 PM 06:00 PM

State Association Leadership Meeting

01:00 PM 04:00 PM

ECP Welcome Session

04:30 PM 05:30 PM

First Time Attendee Reception

05:30 PM 06:30 PM

Welcome Reception

06:30 PM 07:30 PM

Conference Registration and Information

07:00 AM 05:00 PM

Coffee Service

08:00 AM 09:00 AM

Dr Is In

08:00 AM 05:00 PM

Conference Welcome

08:00 AM 08:30 AM

Plenary:

08:30 AM 09:30 AM

Networking Break

09:30 AM 09:45 AM

Public Engagement: Science, Strategies & Tools

09:45 AM 10:45 AM

Mindful Kindness: Improving Public Perceptions of the Court

09:45 AM 10:45 AM

Decriminalization of Mental Illness: Fixing a Broken System (COSCA)

09:45 AM 10:45 AM

High Performance for Active Engagement: Courts, Leaders, Partners

09:45 AM 10:45 AM

Janet Cornell

Cyril Miller, Jr.

Breakout Session 5

09:45 AM 10:45 AM

Breakout Session 6

09:45 AM 10:45 AM

Networking Break

10:45 AM 11:00 AM

Plenary Follow Up:

11:00 AM 12:00 PM

National Task Forces on Fines, Fees and Bail Practices

11:00 AM 12:00 PM

Overcoming the Challenges of Managing a Multi-Generational Workforce

11:00 AM 12:00 PM

Diversity, Equity and Inclusion: A Capacity Building Approach

11:00 AM 12:00 PM

Breakout 5

11:00 AM 12:00 PM

Breakout 6

11:00 AM 12:00 PM

Lunch

12:00 PM 12:30 PM

NACM Business Meeting

12:30 PM 01:30 PM

Networking Break

01:30 PM 01:45 PM

Plenary: Being Mindful of Our Most Important Resource: Our People

01:45 PM 02:45 PM

Shaun  Floerke

Networking Break

02:45 PM 03:00 PM

Exploring Implicit Bias: Bringing Racial Justice to the Court System through Institutional Organizing

03:00 PM 04:00 PM

Gaps in Ethical Court Administration – Ethics and Active Engagement

03:00 PM 04:00 PM

Competency-Based Training: Target Skill Gaps to Improve Performance

03:00 PM 04:00 PM

CORE

03:00 PM 04:00 PM

Court Responses to the Opioid Crisis

03:00 PM 04:00 PM

Artificial Intelligence and the Courts

03:00 PM 04:00 PM

Networking Break

04:00 PM 04:15 PM

Plenary Follow Up: Being Mindful of Our Most Important Resource: Our People

04:15 PM 05:15 PM

Shaun  Floerke

Strategic Collaboration in Court Security Planning: A Judicial Leadership Perspective

04:15 PM 05:15 PM

MINDING THE APP: Bridging the Mobile Gap for Self-Represented Litigants

04:15 PM 05:15 PM

Breakout 5

04:15 PM 05:15 PM

Breakout 6

04:15 PM 05:15 PM

Using Data to Lower Costs, Improve Operations, and Generate Public Support

04:15 PM 05:15 PM

FUN Run/Walk Bootcamp Style

06:00 AM 07:00 AM

Conference Registration and Information

08:00 AM 04:30 PM

Dr Is In

08:00 AM 05:00 PM

Coffee Service

08:00 AM 09:00 AM

Daily Announcements

08:30 AM 09:00 AM

Plenary:

09:00 AM 10:00 AM

Plenary Follow Up:

10:15 AM 11:15 AM

Redefining Case Management for the 21st Century

10:15 AM 11:15 AM

Veterans Treatment Court: A Collaboration of Local, State, and Federal Partners

10:15 AM 11:15 AM

WAKE ME WHEN IT'S OVER! Avoiding the most common presentation fails!

10:15 AM 11:15 AM

Breakout 5

10:15 AM 11:15 AM

Breakout 6

10:15 AM 11:15 AM

Lunch on Own

11:15 AM 01:00 PM

Plenary: The Art of Perception: Rethinking How We See

01:00 PM 02:00 PM

Networking Break

02:00 PM 02:15 PM

Plenary Follow Up: The Art of Perception: Multiple Perspectives for Better Decisions

02:15 PM 03:15 PM

Court Podcast: An Effective Communication Strategy

02:15 PM 03:15 PM

Reimagining Dependency Courts

02:15 PM 03:15 PM

Prepping for the Big Game: Collaborative Planning for a Large-Scale Event

02:15 PM 03:15 PM

What Court Professionals Need to Know about Sexual Harassment

02:15 PM 03:15 PM

Breakout Session 6

02:15 PM 03:15 PM

Networking Break

03:15 PM 03:30 PM

Cultivating Greater Leadership Presence With Mindfulness

03:30 PM 04:30 PM

Aligning Shifting Workloads for Judges and Court Personnel

03:30 PM 04:30 PM

Breakout Session 3

03:30 PM 04:30 PM

CORE

03:30 PM 04:30 PM

Rethinking Guardianship: How Strategic Partnerships Can Advance Statewide Reform

03:30 PM 04:30 PM

Breakout Session 6

03:30 PM 04:30 PM

Social Event - Georgia Aquarium

07:00 PM 11:00 PM

Dr Is In

08:00 AM 05:00 PM

Conference Registration and Information

08:00 AM 05:00 PM

Coffee Service

08:00 AM 09:00 AM

Enhancing the Court Process for Domestic Violence Litigants

08:00 AM 09:00 AM

ODR

08:00 AM 09:00 AM

Hackathons: Developing Innovations Solutions

08:00 AM 09:00 AM

Breakout Session 4

08:00 AM 09:00 AM

Breakout Session 5

08:00 AM 09:00 AM

Breakout Session 6

08:00 AM 09:00 AM

Networking Break

09:00 AM 09:15 AM

Plenary: Expanding Access to Justice through Online Dispute Resolution

09:15 AM 10:00 AM

Jamie  Gillespie

Exhibit Show

10:00 AM 03:30 PM

Communications Committee Meeting

11:00 AM 12:00 PM

International Subcommittee Meeting

11:00 AM 12:00 PM

Exhibit Show Lunch

12:00 PM 01:00 PM

Conference Development Committee Meeting

01:00 PM 02:00 PM

Snack Break

02:00 PM 03:00 PM

Governance Committee Meeting

02:00 PM 03:00 PM

Membership Services Committee Meeting

02:00 PM 03:00 PM

SIG 1

03:30 PM 04:30 PM

SIG 2

03:30 PM 04:30 PM

SIG 3

03:30 PM 04:30 PM

SIG 4

03:30 PM 04:30 PM

ICM Fellows Reception ~ by invitation only

05:30 PM 07:00 PM

Breakfast

07:30 AM 08:30 AM

Dr Is In

08:00 AM 12:00 PM

Conference Information

08:00 AM 10:00 AM

NACM Business Meeting

08:15 AM 09:30 AM

Networking Break

09:30 AM 09:45 AM

Plenary:

09:45 AM 10:45 AM

Plenary:

10:45 AM 12:00 PM

Sponsors

Exhibitors

Speakers

The NACM Board

Scott Griffith

Director of Research and Court Services
Texas Office of Court Administration

Janet Cornell

Court Consultant
Janet G. Cornell is a consultant, educator, and author. She has served as: Court Administrator, Scottsdale-AZ City Court from 2002-2013;was an IT Consultant on justice integration, Maricopa County-Phoenix, AZ from 1998-2002; and held prior administrative positions at the Superior Court of Arizona, Justice Courts, and the US District Court in Arizona. Expertise includes: leadership, governance, caseflow management, operational assessments, reengineering, self-represented litigant access, and performance measurement with projects in both the US and international courts.

Memberships include the National Association for Court Management and the International Association for Court Administration.Education includes: a Masters of Public Administration and Bachelor of Arts-Arizona State University; Graduate Fellow-Institute for Court Management; certificate-Leadership Institute for Judicial Education-University of Memphis; and certificate-Leader Coach Institute, AZ. Hobbies include travel and driving race cars.She volunteers as a Navigator at the Phoenix Sky Harbor International Airport, and operates a court leadership website at www.courtleader.net .

23 July

Cyril Miller, Jr.

Director of Judicial Planning
Office of the Executive Secretary, Supreme Court of Virginia
Cyril W. Miller, Jr. holds a Master’s Degree in Urban and Regional Planning and a Ph.D. in Public Administration with a focus on judicial administration. He has served in the Virginia Administrative Office of the Courts (AOC) since 1982. In 2005, Dr. Miller became Director of the Department of Judicial Planning responsible for the strategic planning and management information efforts of the Virginia court system. In addition, he has taught university level courses in future studies, criminal justice planning, as well as statistics and research methods and holds CCM and CCE certification with the Institute for Court Management (ICM) for whom he is a certified instructor for several ICM courses.

23 July

Shaun Floerke

District Court Judge
6th Judicial District of Minnesota
Judge Shaun R. Floerke is a district court judge of the 6th Judicial District of Minnesota, chambered in Duluth, appointed to the bench July 2004.

Judge Floerke founded and presides over the South St. Louis County DWI Court, one of four DWI Academy Courts in the nation. He is the founding and presiding judge of the Duluth Domestic Violence Restorative Circles Intervention. He serves as Co-Chair of the Minnesota Treatment Court Initiative and is a past member of the Minnesota Judicial Council. He is a member of the National Judicial Opioid Task Force.

Judge Floerke speaks and trains nationally and internationally on domestic violence issues; treatment court interventions; and leadership, resilience, and mindfulness.

Judge Floerke is husband to Sara and father to five children who are not impressed by what he does for a living, but are much more interested in who he is and whether he is present.

23 July

23 July

Jamie Gillespie

General Manager, ODR
Tyler Technologies
Jamie Gillespie is the General Manager for Online Dispute Resolution at Tyler Technologies.Previously she was the Director of Client Success and Support for Tyler’s eFiling business.She has more than 19 years of experience in bringing technology into courts to improve efficiency and citizen satisfaction.

25 July

Vicky Carlson

President

Paul DeLosh

President-Elect

Will Simmons

Vice President

TJ BeMent

Secretary-Treasurer

Scott Griffith

Past President

Jeff Chapple

Director

Sarah Couture

Director

Julie Dybas

Director

Kathy Griffin

Director

Greg Lambard

Director

Dawn Palermo

Director

Rick Pierce

Director

Alyce Roberts

Director

Jeffrey Tsunekawa

Director

AllianceOne

Aquarium Band Sponsor
AllianceOne, Inc. is a leading provider of government collection services. AllianceOne provides excellent service and results with a very low number of complaints. AllianceOne focuses on developing unique solutions for the government sector, including: pre-collection services, time payment monitoring, driver’s license restoration programs and flexible data communication.

CSI

Program Sponsor

equivant

WiFi Sponsor
We strive to embrace community while advancing justice, delivering better outcomes to all who touch the justice system. Our systems are scalable and can be implemented on-site or in a secured cloud environment, court/case information management, treatment court management, supervision monitoring, electronic filing, document management, public inquiry/payment solutions, judicial tools, validated risk/needs assessments, and notification services.

Journal Technologies

Water Bottle Sponsor
Journal Technologies supplies case management software and products to courts, prosecutor, public defenders, probation and other justice agencies. We serve over 500 courts and agencies in 42 states and 3 countries.

Linebarger Goggan Blair & Sampson

Schedule at a Glance Sponsor
Linebarger Goggan Blair & Sampson, LLP has been providing professional collection services for over 42 years. Each year we recover approximately $1 billion in delinquent taxes, fees and fines for our more than 2,400 public-sector clients. Principal Office: Austin, TX. The attorney responsible for this advertisement is Carmen Perez.

nCourt

Program Sponsor
nCourt is the leader in innovative payment solutions and services for thousands of courts and government agencies in the U.S. Through secure, easy-to-use payment websites, onsite point-of-sale terminals, IVR payments and bilingual Payment Center, individuals can conveniently make payments using credit, debit, eCheck, and other forms of electronic payments.

Thomson Reuters

Program Sponsor
Whether you practice, support, create, or enforce the law, Thomson Reuters delivers best-of-class legal solutions that help you work smarter, including Westlaw®, Drafting Assistant®, and case management solutions like C-Track®. Intelligently connect your work and your world through unrivaled content, expertise, and technologies. See a better way forward at legalsolutions.thomsonreuters.com

Tyler Technology

Bonus Keynote

ActiveEyeQ

AnimalCourts.com is an educational alternative solution to animal and pet related criminal violations. AnimalCourts.com provides individuals, judges, and prosecutors an alternative solution to traditional penalties. The course can be used in animal and pet cases in the same way a defensive driving class is used for traffic tickets.

AllianceOne

AllianceOne, Inc. is a leading provider of government collection services. AllianceOne provides excellent service and results with a very low number of complaints. AllianceOne focuses on developing unique solutions for the government sector, including: pre-collection services, time payment monitoring, driver’s license restoration programs and flexible data communication.

Arconas

Arconas provides high-performance furniture solutions for judicial environments. Arconas’ furniture meets the highest standards of durability, safety, and accessibility that judicial facilities demand, while enabling them to manage resources and costs effectively. We manufacture with a commitment to excellence, and understand the requirements of architects, designers, and clients.

ATI

Conduent

CourtAudio

CourtAudio and its affiliates design, develop, manufacture, and distribute innovative products the enable our clients to make, produce, publish, and preserve the spoken records. Out proudcts have been the benchmark of the industry for over three decades. AudioTrax is an audio recording system which scales from a single user to an enterprise-grade recording system. Visit us on the web for additional information.

CourtCall

CourtCall is an organized and voluntary way for busy lawyers to make a telephonic and/or video appearance remotely from their offices, homes or other convenient locations. CourtCall Appearances are suitable for any appearance or judicial assignment and are particularly well-suited for Status Conferences, Motions, Case Management Conferences, Trial Setting Conferences, Mediation, and Expert Witness testimony.

Courthouse Technologies

CourtSmart

CourtSmart Digital Systems, Inc. designs and supports advanced digital audio/ video courtroom technology utilizing Dante digital transport, AV sound reinforcement systems, docket display systems, remote conferencing systems, Wi-Fi evidence presentation systems and video surveillance systems for courts, law enforcement, corrections, and legislatures.

CourtSolutions

CourtSolutions provides courts with a modern telephonic appearance platform, which gives the judge a visual interface that provides the judges with information about who is on the call, who is speaking, and instant control over the call. For the courts, no cost, contracts or special equipment. For more visit judges.Court-Solutions.com.

CSI

Dewberry

DLR Group

DLR Group is the leader in Justice design services, committed to elevating behavioral, environmental and social betterment, resulting in healing, equity, and transformation for the individual and community. We create courthouses that balance the dignity of justice with the individual’s experience of the courthouse as a safe, welcoming and accessible facility.

equivant

We strive to embrace community while advancing justice, delivering better outcomes to all who touch the justice system. Our systems are scalable and can be implemented on-site or in a secured cloud environment, court/case information management, treatment court management, supervision monitoring, electronic filing, document management, public inquiry/payment solutions, judicial tools, validated risk/needs assessments, and notification services.

Extract Systems

EZCourtPay

EZCourtPay, LLC is a technology company that combines high-tech solutions with top-notch customer service to offer online products for Municipal, Probate, Superior, State and Magistrate Courts. These products offer no cost, safe and secure payment platforms for traffic citations, court documents, e-filing and any fines and fees. Payments can be taken at the counter or online.

FTR

Globally, For The Record provides courts with leading edge recording systems and gives judges, court reporters and attorneys fast, reliable access to court recordings.

Fujitsu

Harris & Harris

Harris & Harris is a national leader in revenue recovery solutions in the government industry. We understands the complex collection systems in municipal, county, and state governments and provide a variety of established solutions. With our proven technology, analytics, and proprietary collection strategies, we ensure the collection of debt while allowing you to serve your constituents.

ImageSoft

ImageSoft takes the lead to integrate our solutions with your case management system so you achieve a more efficient, true digital caseflow throughout the court and to external agencies. Our solutions include eFiling with TrueFiling, workflow using OnBase, and eBench with aiSMARTBENCH.

ImageSoft. The Paperless Court People. www.imagesoftinc.com

Infax

Infax is a leading provider of innovative software solutions to the judicial industry. Our solutions seamlessly integrate with the court’s existing CMS, JMS and other systems to display docket and juror information, wayfinding signage, step-by-step maps of the courthouse and more, all on easy-to-read digital displays.

InfoSend

InfoSend is a Billing Service Provider utilizing an advanced approach to offer innovative solutions for organizations seeking eBilling, ePayment, Data Processing, and BillPrint & Mail services. With production facilities in Southern California, the Midwest and Texas, InfoSend’s clients receive efficient and reliable document delivery service, nationwide coverage and disaster recovery protection. Billers deserve an approach that works, and InfoSend provides that by customizing solutions to fit our clients’ needs while significantly reducing total overhead costs.

Intoxalock

Intoxalock is a top-rated provider of ignition interlock devices, or car breathalyzers. Intoxalock has over 2,500 locations nationwide and makes the interlock process easy and convenient for customers.

JAVS

JAVS, headquartered in Louisville, Kentucky, is the global leader in digital courtroom recording solutions integrated in over 10,000 courtrooms throughout theworld. Clients have trusted JAVS to accurately capture, store, and publish the verbatim record for 35 years.JAVS promotes truth and accuracy by preserving the record for tomorrow’s justice system.

Journal Technologies

Journal Technologies supplies case management software and products to courts, prosecutor, public defenders, probation and other justice agencies. We serve over 500 courts and agencies in 42 states and 3 countries.

Jury Systems

Jury Systems Incorporated is the leader in providing the industry's best, most comprehensive jury management solutions, along with expert insight and unmatched customer service and support. Our state of the art web based JMS, JURY+ Web Generation,is installed inover 500 courts nationwide. We're the jury experts!

Justice Systems

Liberty Recording

Liberty Recording develops and supports audio/video recording solutions specifically designed for the courtroom environment.
Liberty applications are found in municipal, state and federal courts across the country and around the world.
They are the simple solution that allows you to capture a complete record of your courtroom activity.

Linebarger Goggan Blair & Sampson

Linebarger Goggan Blair & Sampson, LLP has been providing professional collection services for over 42 years. Each year we recover approximately $1 billion in delinquent taxes, fees and fines for our more than 2,400 public-sector clients. Principal Office: Austin, TX. The attorney responsible for this advertisement is Carmen Perez.

Matterhorn by Court Innovations

Mentis

Mentis Technology Solutions delivers judicial tools: aiSMARTBENCH, a judicial dashboard and eBench, empowers the judicial user to work more efficiently and effectively by leveraging the eCase file and aiWorkSpaces, a case analytic and workflow tool, enables users to manage their caseload through automated watch-lists, analytics, and tasks executed across multiple cases

Municipal Services Bureau (MSB)

Founded in 1991, MSB offers business process outsourcing focused on revenue enhancement services including government payment processing and collections. Our sister company, Duncan Solutions, is a full-service parking management company. We work exclusively with government entities and have clients in all 50 states.

nCourt

nCourt is the leader in innovative payment solutions and services for thousands of courts and government agencies in the U.S. Through secure, easy-to-use payment websites, onsite point-of-sale terminals, IVR payments and bilingual Payment Center, individuals can conveniently make payments using credit, debit, eCheck, and other forms of electronic payments.

Perdue Brandon Fielder Collins & Mott, LLP

Perdue Brandon Fielder Collins & Mott, LLP is a law firm focused on government collection matters. Founded in Texas in 1970, we have grown steadily, adding clients, attorneys and trained support staff. We currently have 13 offices with more than 400 employees, including over 50 attorneys. Founded on the principles of hard work, honesty and ethical conduct, our success is due to our refusal to deviate from these core values.

Pioneer Technology Group

Company Description: Pioneer Technology Group (Pioneer) provides software solutions and services to Governments and the private sector. Offerings include: Benchmark, a court case management system, Landmark official records system, tax processing systems for counties and municipalities, and content management systems and scanning services for transitioning paper to digital images

Point & Pay

Premiere Credit North America

Response Technologies

RevolutionaryText

RevolutionaryText is the boldest, freshest solution the judiciary has seen in decades. It replicates the on-site court reporter experience in a courtroom and transforms that experience into a virtual event. Judicial efficiency is improved by delivering verbatim transcripts in real time utilizing vetted stenographic reporters within a secure environment.

Slingshot Technology

Thomson Reuters

Whether you practice, support, create, or enforce the law, Thomson Reuters delivers best-of-class legal solutions that help you work smarter, including Westlaw®, Drafting Assistant®, and case management solutions like C-Track®. Intelligently connect your work and your world through unrivaled content, expertise, and technologies. See a better way forward at legalsolutions.thomsonreuters.com

TurboCourt

Tybera

Tyler Technologies

Yondr

Yondr is the security solution to issues posed by mobile devices in the courthouse.

Joint Technology Committee (JTC) Meeting ~ by invitation

08:00 AM 05:00 PM Rooms 212 - 214

ICM Fellows Leadership Seminar

08:30 AM 04:30 PM Rooms 206 & 207

Conference Registration and Information

01:00 PM 06:00 PM 201 REG

State Association Leadership Meeting

01:00 PM 04:00 PM Room 204

ECP Welcome Session

04:30 PM 05:30 PM Pavilion Court North

First Time Attendee Reception

05:30 PM 06:30 PM Rooms 304 & 305

Welcome Reception

06:30 PM 07:30 PM Salon - 2nd Floor

Conference Registration and Information

07:00 AM 05:00 PM 201 REG

Coffee Service

08:00 AM 09:00 AM Grand Ballroom Foyer

Dr Is In

08:00 AM 05:00 PM

Conference Welcome

08:00 AM 08:30 AM

Plenary:

08:30 AM 09:30 AM Grand Ballroom

Networking Break

09:30 AM 09:45 AM

Public Engagement: Science, Strategies & Tools

09:45 AM 10:45 AM

In this session, we will discuss public trust and two promising avenues for improving it: access to justice initiatives and public engagement. We will outline the state of the science of each, present example strategies for implementation, and point to tools for courts.

Mindful Kindness: Improving Public Perceptions of the Court

09:45 AM 10:45 AM

“If you don’t have a smile, I’ll give you mine.” Kindness matters in court management and in customer service. Mindful kindness allows us to be aware of, and fully focus on, the individual in front of us. Partnering with the community enables courts to be revitalized, and public trust restored.

Decriminalization of Mental Illness: Fixing a Broken System (COSCA)

09:45 AM 10:45 AM

High Performance for Active Engagement: Courts, Leaders, Partners

09:45 AM 10:45 AM

This interactive workshop studies concepts of high performance in a court environment. The session includes challenges, strategies, and actions for engagement by court leaders, employees, and partners for operational excellence and court performance. Participants will share practical experiences, and devise their own action plan for aligning high performance activities to strategic goals in their court.

Speakers

Breakout Session 5

09:45 AM 10:45 AM

Breakout Session 6

09:45 AM 10:45 AM

Networking Break

10:45 AM 11:00 AM

Plenary Follow Up:

11:00 AM 12:00 PM

National Task Forces on Fines, Fees and Bail Practices

11:00 AM 12:00 PM

During this session, presenters will share tools, strategies, and products from the work of the National Task Force
on Fines, Fees, and Bail Practices. The main focus will be the National Task Force developing Curriculum. Also discussed will be the Principles on Fines, Fees, and Bail Practices.

Overcoming the Challenges of Managing a Multi-Generational Workforce

11:00 AM 12:00 PM

Five different generations make up the current workforce. Court performance can be enhanced when leaders are aware of, and know how to leverage, the strengths of the different generations. This workshop will assist leaders in identifying the characteristics of the generations, potential conflicts between them, and possible solutions.

Diversity, Equity and Inclusion: A Capacity Building Approach

11:00 AM 12:00 PM

This interactive plenary session will walk participants through set of evidence-based engagement strategies—now underway in the Massachusetts Trial Courts--that enable leadership and employees to address race and bias, while increasing public trust and confidence and building a culture that supports effective, respectful, and accountable interactions.

Breakout 5

11:00 AM 12:00 PM

Breakout 6

11:00 AM 12:00 PM

Lunch

12:00 PM 12:30 PM Grand Ballroom

NACM Business Meeting

12:30 PM 01:30 PM Grand Ballroom

Networking Break

01:30 PM 01:45 PM

Plenary: Being Mindful of Our Most Important Resource: Our People

01:45 PM 02:45 PM

We work in places of tremendous stress and pressure. This can have grave impacts if we aren’t proactive. We will tap into proven strategies for personal and corporate resilience. And we will explore research-based practices we can use to meet the challenges for ongoing health, satisfaction and performance.

Speakers

Networking Break

02:45 PM 03:00 PM

Exploring Implicit Bias: Bringing Racial Justice to the Court System through Institutional Organizing

03:00 PM 04:00 PM

This session will define the mental process by which our brains naturally and unconsciously stereotype and prejudge people of different social groups. It will utilize tools developed by the National Center for State Courts and present research-driven instruction paired with practical applications that seek to mitigate implicit bias found within an organization or workplace.

Gaps in Ethical Court Administration – Ethics and Active Engagement

03:00 PM 04:00 PM

Using provocative scenarios, participants will investigate the ethical implications of today’s issues confronting court leaders. We will look at ethical gaps facing courts when dealing with the larger justice community. How do ethics codes apply? Are courts facing an ethical culture shift? Are there ways to build solid and more collaborative relationships with our justice partners while adhering to our code of conduct?

Competency-Based Training: Target Skill Gaps to Improve Performance

03:00 PM 04:00 PM

Competency-based training is performance-based education that targets skill gaps by providing a personalized approach to skill development. Examine how the Maryland Judiciary is using competency-based education to customize learner-centered training designed to ensure mastery of core and specialized skills, transfer institutional knowledge, and ensure staff accountability from clerks to judges.

CORE

03:00 PM 04:00 PM

Court Responses to the Opioid Crisis

03:00 PM 04:00 PM

A panel of experts will provide current data related to the opioid crisis along with court programs and solutions. Resources and tools for courts and court stakeholders will also be discussed.

Artificial Intelligence and the Courts

03:00 PM 04:00 PM

Networking Break

04:00 PM 04:15 PM Grand Ballroom

Plenary Follow Up: Being Mindful of Our Most Important Resource: Our People

04:15 PM 05:15 PM

We will dive deeper into the themes of health and resilience and explore several practices we can implement for thriving. Through question and answer, stories, videos, laughter and sharing we will use this time as reflection, equipping and preparation for growth and renewal.

Speakers

Strategic Collaboration in Court Security Planning: A Judicial Leadership Perspective

04:15 PM 05:15 PM

Courts across the country are facing increasingly challenging security threats, while also seeking to ensure open and publicly accessible courts. This session will address the critical role of judicial leadership in court security, strategic collaboration, resources, and best practices for a comprehensive court security plan.

MINDING THE APP: Bridging the Mobile Gap for Self-Represented Litigants

04:15 PM 05:15 PM

Self-represented litigants often rely on mobile devices for Internet access. With almost 1/3 of the visitors using mobile devices to access the flcourts.org website, the Florida Courts HELP App was developed to respond to the gap in access for those users. This session will share information about this mobile-friendly pathway to Florida's most-requested family court information and forms, and help prepare participants for developing and launching a mobile app in their own jurisdictions.

Breakout 5

04:15 PM 05:15 PM

Breakout 6

04:15 PM 05:15 PM

Using Data to Lower Costs, Improve Operations, and Generate Public Support

04:15 PM 05:15 PM

FUN Run/Walk Bootcamp Style

06:00 AM 07:00 AM Hotel Lobby

Get your day off to a great start, torch some calories and join us on the hotel track for a 5k Run/Walk with various exercise stations such as push-ups, sit-ups, burpees, etc. in between a set amount of laps. Whether you run or walk, we will wake you up! The event will begin at 6:00 a.m. Please arrive at the hotel track at 5:45 a.m. for instructions.

Conference Registration and Information

08:00 AM 04:30 PM 201 REG

Dr Is In

08:00 AM 05:00 PM

Coffee Service

08:00 AM 09:00 AM Grand Ballroom Foyer

Daily Announcements

08:30 AM 09:00 AM Grand Ballroom

Plenary:

09:00 AM 10:00 AM Grand Ballroom

Plenary Follow Up:

10:15 AM 11:15 AM

Redefining Case Management for the 21st Century

10:15 AM 11:15 AM

Case management is part of every civil justice reform proposal afoot in the nation. But the literature and experience on the ground pointed to the importance of case management decades ago. This program will examine how we can redefine case management for the 21st Century, in light of the current challenges and opportunities facing our courts.

Veterans Treatment Court: A Collaboration of Local, State, and Federal Partners

10:15 AM 11:15 AM

Whether sustaining services in an existing treatment court or starting a new veterans court, a court system will encounter a variety of challenges. This session examines the formation of Baltimore’s first veterans treatment court and explores the unique strengths of the collaborative partners and their ability to marshal resources together.

WAKE ME WHEN IT'S OVER! Avoiding the most common presentation fails!

10:15 AM 11:15 AM

Let’s face it – most of us have seen our share of presentations that left us less than impressed with (i.e. they “sucked”). The fact is that most presentations that struggle do so because of a very clear set of avoidable factors. In this program you’ll learn critical strategies to overcome those factors from one of the best – Greg Gray has given more than a thousand presentations all over the world. When you come to this workshop, be prepared to get a full toolbox of ideas, strategies, and techniques that will help you become a more confident, more impactful presenter!

Breakout 5

10:15 AM 11:15 AM

Breakout 6

10:15 AM 11:15 AM

Lunch on Own

11:15 AM 01:00 PM

Plenary: The Art of Perception: Rethinking How We See

01:00 PM 02:00 PM Grand Ballroom

This interactive session will use works of art to sharpen observation, analysis, and communication skills. By looking closely at painting, sculpture, and photography, participants will hone their visual intelligence to recognize the most pertinent and useful information as well as recognize biases that impede optimal decision making.

Networking Break

02:00 PM 02:15 PM

Plenary Follow Up: The Art of Perception: Multiple Perspectives for Better Decisions

02:15 PM 03:15 PM

This fast-paced session will use works of art as tools to reconsider biases, cultural competence, and related ethical issues encountered by professionals working in the court system. The workshop will challenge assumptions, foster creative problem-solving, and improve critical analysis skills by incorporating multiple perspectives into participants’ thinking and decision making.

Court Podcast: An Effective Communication Strategy

02:15 PM 03:15 PM

In August 2016, the Ninth Judicial Circuit Court of Florida started producing and hosting an in-house podcast, titled "Open Ninth" Fifty episodes later, "Open Ninth" can be found on iTunes, Google Play, Tunein, and on www.openninth.fm. Learn how hosting a podcast can be a very effective communication tool.

Reimagining Dependency Courts

02:15 PM 03:15 PM

Learn about the national Reimagining Dependency Courts initiative and hear from panelists from several courts that have implemented court strategies to reduce unnecessary court delay and improve outcomes for children and families.

Prepping for the Big Game: Collaborative Planning for a Large-Scale Event

02:15 PM 03:15 PM

Preparing for court operations during a large-scale event requires detailed planning and collaboration with numerous internal and external partners. Using this year's Super Bowl as an example, learn the factors to consider from the perspective of the court system to ensure a safe and successful event.

What Court Professionals Need to Know about Sexual Harassment

02:15 PM 03:15 PM

Breakout Session 6

02:15 PM 03:15 PM

Networking Break

03:15 PM 03:30 PM

Cultivating Greater Leadership Presence With Mindfulness

03:30 PM 04:30 PM

Have you ever seen a judge or court executive who is balanced and calm, while in the midst of complete and utter chaos? Their secret sauce? Mindfulness. In this session, you’ll learn why mindfulness is a critical skill for leaders to master in order to build leadership presence that fosters respect, understanding, engagement, and a healthy culture within an organization. Plus, take away easy-to-use tools to practice mindfulness in your daily life as a leader.

Aligning Shifting Workloads for Judges and Court Personnel

03:30 PM 04:30 PM

Breakout Session 3

03:30 PM 04:30 PM

CORE

03:30 PM 04:30 PM

Rethinking Guardianship: How Strategic Partnerships Can Advance Statewide Reform

03:30 PM 04:30 PM

As the senior population rises precipitously over the next several years, so will the demand on courts in elder law-related issues. Panelists will discuss Maryland’s efforts to reform reform guardianship court practices and address other issues affecting vulnerable adults. Hear about this reform from inception to implementation and gain practical tips on how to engage stakeholders effectively and use national best practice standards to drive state-level change.

Breakout Session 6

03:30 PM 04:30 PM

Social Event - Georgia Aquarium

07:00 PM 11:00 PM

Dr Is In

08:00 AM 05:00 PM

Conference Registration and Information

08:00 AM 05:00 PM 201 REG

Coffee Service

08:00 AM 09:00 AM Grand Ballroom Foyer

Enhancing the Court Process for Domestic Violence Litigants

08:00 AM 09:00 AM

This interactive session will focus on how court leadership can impact the ways in which the system responds to domestic violence cases while promoting core competencies. Participants will explore the challenges litigants in domestic violence cases face in navigating the system and work in groups to develop specific policies and strategies for court staff.

ODR

08:00 AM 09:00 AM

Hackathons: Developing Innovations Solutions

08:00 AM 09:00 AM

Breakout Session 4

08:00 AM 09:00 AM

Breakout Session 5

08:00 AM 09:00 AM

Breakout Session 6

08:00 AM 09:00 AM

Networking Break

09:00 AM 09:15 AM

Plenary: Expanding Access to Justice through Online Dispute Resolution

09:15 AM 10:00 AM

Online Dispute Resolution (ODR) is here, and Court Administrators are recognizing its potential in expanding access to justice for parties involved in low value civil cases. This session will introduce the latest ODR tools and show them in action, backed by statistics and user feedback from the Court ODR platform recently launched in Clark County, Nevada. The presenters will share key lessons learned, what went well (as well as what didn’t go well), and practical implementation tips and advice.

Speakers

Exhibit Show

10:00 AM 03:30 PM Salon - 2nd Floor

Communications Committee Meeting

11:00 AM 12:00 PM

International Subcommittee Meeting

11:00 AM 12:00 PM

Exhibit Show Lunch

12:00 PM 01:00 PM Salon - 2nd Floor

Conference Development Committee Meeting

01:00 PM 02:00 PM

Snack Break

02:00 PM 03:00 PM

Governance Committee Meeting

02:00 PM 03:00 PM

Membership Services Committee Meeting

02:00 PM 03:00 PM

SIG 1

03:30 PM 04:30 PM

SIG 2

03:30 PM 04:30 PM

SIG 3

03:30 PM 04:30 PM

SIG 4

03:30 PM 04:30 PM

ICM Fellows Reception ~ by invitation only

05:30 PM 07:00 PM Nikolai's Roof

Breakfast

07:30 AM 08:30 AM Grand Ballroom Foyer

Dr Is In

08:00 AM 12:00 PM Room 202

Conference Information

08:00 AM 10:00 AM 201 REG

NACM Business Meeting

08:15 AM 09:30 AM Grand Ballroom

Networking Break

09:30 AM 09:45 AM

Plenary:

09:45 AM 10:45 AM Grand Ballroom

Plenary:

10:45 AM 12:00 PM Grand Ballroom